Return & Refund Policy
Last updated: October 14, 2026 | discountk.shop | Haikou Hengyi Trading Co., Ltd.
We want you to be completely satisfied with your purchase from discountk.shop. If you are not happy with your order, this Return & Refund Policy explains how you can return an item and request a refund or exchange.
1. Return Window
You may request a return within 30 days of receiving your order. To be eligible for a return, your request must be made within this period.
2. Return Conditions
For hygiene and safety reasons, and because our products are used to store medication, we can only accept returns of items that are:
- Unused, unwashed and in the same condition in which you received them.
- In their original packaging, with all parts and accessories included.
- Accompanied by proof of purchase (such as your order number).
Items that have been used, washed, or damaged by the customer cannot be returned.
3. Non-Returnable Items
The following items cannot be returned:
- Items that have been used or opened, for hygiene reasons.
- Items returned more than 30 days after delivery.
- Items damaged through misuse, accident or normal wear and tear.
- Any item marked as final sale or non-returnable at the time of purchase.
4. How to Start a Return
To request a return, please email us at uskay109@sina.com with your order number and the reason for the return. Our team will review your request and provide you with further instructions, including the return address.
Please do not send items back without contacting us first, as returns sent to the wrong address may not be processed.
5. Return Shipping Costs
Unless the item is defective or we sent the wrong product, you are responsible for the shipping costs of returning the item. Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returned items lost in transit.
6. Refunds
Once we receive and inspect your returned item, we will notify you of whether your refund has been approved. If approved, your refund will be issued to your original payment method – either PayPal or the credit card used for the purchase.
Refunds are usually processed within 5 to 10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
7. Exchanges
If you would like to exchange an item for a different one, please contact us first. Exchanges are subject to product availability. If the replacement item costs more, you will be asked to pay the difference; if it costs less, we will refund the difference.
8. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery and provide photos of the item and its packaging. In these cases, we will arrange a replacement or a full refund, including any shipping costs, at no extra charge to you.
9. Order Cancellations
You can cancel your order for a full refund if it has not yet been shipped. To cancel, please contact us as soon as possible at uskay109@sina.com. Once an order has been shipped, it can no longer be cancelled, but you may still request a return in line with this policy.
10. Late or Missing Refunds
If you have not received your refund within the timeframes above, please check your bank account again and contact your bank or credit card company, as processing times may vary. If you have done this and still have not received your refund, please contact us at uskay109@sina.com.
11. Contact Us
If you have any questions about returns or refunds, please contact us:
Haikou Hengyi Trading Co., Ltd.
Room 305, Building C, Haifu Apartment, No. 93 Haifu Road, Lantian Street, Meilan District, Haikou City, Hainan Province, China
Email: uskay109@sina.com
Website: discountk.shop