Last updated: October 14, 2026 | discountk.shop | Haikou Hengyi Trading Co., Ltd.
This Shipping Policy explains how orders placed on discountk.shop are processed, shipped and delivered. By placing an order with us, you agree to the terms set out below.
1. Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after your payment has been confirmed. During busy periods, processing may take slightly longer, and we will notify you if there is a significant delay.
Once your order has been dispatched, you will receive a shipping confirmation email.
2. Delivery Time
Delivery typically takes 7 to 14 days from the date your order is shipped. This estimate applies to most destinations, although delivery times may vary depending on your location, local postal services and customs clearance.
Please note that the delivery time is an estimate and is not guaranteed. Delays caused by customs, weather, public holidays or other events outside our control may extend the delivery period.
3. Shipping Destinations
We ship to addresses in most countries and regions worldwide. If you are unsure whether we deliver to your location, please contact us at uskay109@sina.com before placing your order.
4. Shipping Costs
Shipping costs, where applicable, are calculated and clearly displayed at checkout before you complete your payment. The total shipping charge depends on your delivery address and the contents of your order.
5. Order Tracking
Once your order has been shipped, we will send you a tracking number (where available) by email. You can use this number to follow the progress of your shipment. Please allow a short period for tracking information to become active after dispatch.
6. Customs, Duties and Taxes
Orders shipped internationally may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices or shipping fees and are the sole responsibility of the recipient. We are not able to predict or control the amount of any such charges.
If you refuse to pay customs charges and the parcel is returned to us, we may not be able to issue a full refund.
7. Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible — we will try to update the address if your order has not yet been shipped.
8. Lost, Delayed or Damaged Shipments
If your tracking shows that your parcel has not moved for an unusually long time, or if your order arrives damaged, please contact us at uskay109@sina.com. We will work with you and the carrier to investigate and find a fair solution, which may include a replacement or a refund where appropriate.
9. Multiple Items
If your order contains more than one item, the items may be shipped separately for logistical reasons and may arrive at different times. You will not be charged extra shipping for this.
10. Contact Us
If you have any questions about shipping or your order, please contact us:
Haikou Hengyi Trading Co., Ltd.
Room 305, Building C, Haifu Apartment, No. 93 Haifu Road, Lantian Street, Meilan District, Haikou City, Hainan Province, China
Email: uskay109@sina.com
Website: discountk.shop